Returns & Consumer Guarantees

Last updated: September 2026

Please review this page carefully before purchasing, as it explains what to expect if a watch is not as described, and the warranty we provide once a manufacturer's warranty has expired.

Change-of-mind returns

Due to the individual nature and value of the watches we sell, Micaaz.Watches does not accept returns, refunds or exchanges for change of mind. Please review all photographs, condition information and inclusions carefully before purchasing. A video walkthrough can be requested before completing your order.

If your watch arrives materially different from its description

If the watch you receive is materially different from how it was described or photographed, contact us within 24 hours of delivery at info@micaazwatches.com.au with a detailed description of the issue, clear photographs or video, and proof of delivery. Claims made outside this 24-hour window may not be accepted.

If a return is approved, the watch must come back in the condition it was received, with all original boxes, papers, links, straps and accessories included. The buyer covers return shipping costs unless the fault is confirmed on our end, in which case we cover it.

Micaaz 6-Month Warranty

For any timepiece no longer covered by its original manufacturer warranty, Micaaz.Watches provides a 6-month warranty against mechanical or movement defects arising from normal use, starting from the date of delivery.

This warranty covers:

• Movement or mechanical faults not caused by misuse, accident or unauthorised service

This warranty does not cover:

• Water damage, unless the watch has been pressure-tested and serviced by an authorised party beforehand
• Physical damage from drops, impacts or misuse
• Normal wear, including straps, bracelets, crystal scratches and quartz batteries
• Any work carried out by a third party not authorised by Micaaz.Watches

To make a warranty claim, contact info@micaazwatches.com.au with a description of the issue and your original invoice or order number. We may require the watch to be sent to us or an authorised service partner for assessment before confirming a remedy.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. If a watch has a problem that was not disclosed, is materially different from its description, or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Reporting a problem

Please contact Micaaz.Watches promptly at info@micaazwatches.com.au and provide your name, order or invoice number, a clear description of the concern, and supporting photographs or video.

Please do not wear, open, alter, polish, resize, repair or send the watch to a third party before contacting us, as this may affect our ability to assess the issue. Do not return a watch without first receiving return instructions from us.

All claims are assessed on a case-by-case basis in accordance with Australian Consumer Law.