Frequently Asked Questions
Clear answers and considered service when buying, selling, consigning or sourcing a watch with Micaaz.Watches.
Are your watches authentic?
Yes. Every watch is carefully assessed for authenticity and condition before being offered for sale. Additional photographs and a detailed video walkthrough are available on request.
Are you affiliated with the watch manufacturers?
No. Micaaz.Watches is an independent luxury watch specialist. We are not affiliated with, authorised by or endorsed by any manufacturer featured on this website.
Brand names and trademarks are used only to identify the watches offered for sale.
What do “box and papers” and “full set” mean?
“Box and papers” generally means the watch includes its presentation box and manufacturer-issued warranty card or papers.
A “full set” may also include manuals, booklets, tags, spare links or other accessories. Exact inclusions are shown in each listing.
Do you disclose signs of wear?
Yes. We carefully inspect each pre-owned watch and disclose all relevant signs of wear known to us.
The listing photographs form part of the condition description, and a detailed video walkthrough is available on request.
Can I view or try on a watch in person?
Micaaz.Watches operates primarily online. Casual viewings and try-ons are not available.
Detailed photographs and a private video walkthrough can be provided before purchase. Sydney CBD collection may be arranged after a purchase or deposit is confirmed.
Can I arrange an independent inspection?
Yes. Please contact us before purchasing so suitable arrangements can be discussed.
Do your watches include a warranty?
Any remaining manufacturer warranty will be stated in the individual listing.
Watches no longer covered by a manufacturer warranty include the Micaaz 6-Month Warranty against eligible mechanical or movement faults arising from normal use.
Terms, exclusions and eligibility apply. Read our Micaaz 6-Month Warranty for full details.
Do you provide a tax invoice?
Yes. Every website purchase includes an official Micaaz Pty Ltd tax invoice.
How will my watch be delivered?
Australian orders are securely packaged and sent by insured delivery with tracking and signature on delivery.
Sydney CBD collection may also be arranged. Read our Shipping & Delivery page for full details.
Do you accept returns?
We do not accept returns, refunds or exchanges for change of mind.
Your rights and remedies under Australian Consumer Law remain unaffected. Read our Returns & Consumer Guarantees page for full details.
Can you source a watch that is not currently listed?
Yes. Tell us your preferred brand, model or reference, year, condition, configuration, inclusions, budget and timeframe.
We will search our network and present suitable options. Pricing, availability and any sourcing fee will be confirmed before you proceed. Once you approve an option, a 10% non-refundable deposit is required to secure it.
Visit our Source a Watch page to begin an enquiry.
What is the difference between selling and consigning?
A direct sale provides a faster and more certain transaction. The final price is agreed following inspection.
Consignment may achieve a stronger retail result but can take longer. Payment is made after the watch sells and the buyer’s transaction is completed.
How do I request a valuation?
Visit our Sell or Consign Your Watch page.
Provide clear photographs and the watch’s brand, model, reference, year, condition and known service history. Include details of its box, papers, spare links and additional straps.
We are here to help.
Contact Micaaz.Watches for assistance with an available watch or any of our private-client services.